Please note that the product cannot be exchanged or returned due to the nature of custom orders. Each order is specifically tailored to meet the individual customer's requirements.
We offer a 100% money-back guarantee on all of our products If I receive a damaged or defective product we will offer you a full refund or replacement. We can ship you a new product at no additional cost to you. You can email our Customer Care team at any time at info@r9designs.com.
If the product is returned or exchanged all order cancellations must be made in writing, quoting your order reference number, within 2 working days starting the day after you receive your order. If your order has been already been processed and dispatched to you, it will be necessary for you to return the goods following our return procedures detailed above so we can process your refund. We will issue a full refund for items purchased online that are returned exclude shipping costs. The cost of return and care of the package are your responsibility until it reaches us, therefore we recommend for security purposes, that you insure the parcel for the value of the goods and retain all records of delivery.

These terms and conditions form a legally binding contract between us and you. Your acceptance of the terms and conditions is given when you purchase goods from us. You should read these terms and conditions carefully before buying anything from this website.
We reserve the right to change the terms and conditions under which the website and the goods are provided. Any such change in terms and conditions will be effective to all new orders once included in the text of these terms and conditions and published on the website. You should check the terms and conditions posted on the website periodically to ensure that you are aware of and comply with the current version.
If you have any questions about the terms and conditions, the goods or the website please email us at info@r9designs.com.

Information about the website and the goods:

This part sets out some terms about information on the website, descriptions of goods, and how you use the website.
Separate notices and disclaimers apply to your use of the website. By placing your order with us, you are implicitly accepting these terms and conditions and also agree to the notices and disclaimers.
We try to make sure that all information on the website, including descriptions of our goods, and listed prices, are accurate and correct at all times. However, mistakes do happen. We will try to resolve all information errors on the website as soon as reasonably possible, and if we reasonably think that such an error has affected your purchase of goods we will try to let you know. However, because we take these steps we will not be liable to you for any errors on the website.

You should bear in mind that buying clothing and abayas over the Internet provides a different shopping experience to buying in-store.
The colours which are shown for the goods on the website will depend on many factors – including your display settings:
- All sizes and measurements are approximate.
- All goods are subject to availability - we may not be able to supply your order. Any delivery estimates given on the website or by email are estimates only. The goods and promotions which are offered on the website may not be available in-store, and vice-versa.
You are responsible for ensuring that your login details, password and all other details in relation to your account remain confidential at all times.

Purchasing goods online:
This part sets out some terms which apply to your purchase of goods from us through the website.
You make an offer to purchase a product from us (your "order") by completing the staged process on the website as set out below:
• Adding product to your shopping basket
• Enter login details
• Enter billing address details
• Enter delivery address details
• Confirmation of order
Your order only constitutes an offer to purchase goods from us, and does not form a binding contract until accepted by us. Where you order more than one product your order contains a series of offers for each product individually. On receipt of your order, we will send you an order acknowledgement email to the email address which you provide in the order process.

This order acknowledgement email will contain your order number, details of the goods ordered and a delivery estimate. Note that this email is only to acknowledge that your order has been received, and is not acceptance by us of any offers to purchase goods. We must receive full payment of the price of the goods before we can accept any offers. An offer made by you to purchase a product shall only be deemed to be accepted by us when we despatch that product to you and send you an order despatch email which includes details of the product. We reserve the right to refuse any offers in an order prior to acceptance. If a product is not available we will include details of the unavailable product in the order despatch email. A product which is not available will not be included in the contract for a product which is despatched.

PLEASE NOTE while you may have chosen to view prices in your local currency, all transactions are processed in $USD at checkout. You will find that what has been deducted from your bank account is the amount in your local currency and not $USD.
Delivery charges will be applied based on the delivery address chosen and these will be displayed in the order process. All prices are, unless otherwise stated, exclusive of VAT and other applicable taxes.

INSURANCE
R9designs ensures each purchase during the time it is in transit until it is delivered to you. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have a specified recipient or different delivery address, then you accept that evidence of a signature is evidence of delivery and fulfillment by R9designs and transfer responsibility in the same way.

Terms & Conditions: all goods are your responsibility once in your possession, so please handle all goods with extreme care and ensure that you send the package by a method which insures the value of the goods, as well as retaining your proof of postage. If the goods do not reach us within 10 days of receipt, we reserve the right not to process your return. In order to process a refund, the goods must be returned to us intact, unworn, undamaged and within 10 days of receipt of goods. When trying on items of abaya, please ensure do not use unnecessary force and ensure you are not wearing perfume / aftershave or a deodorant which may leave a scent or marks on the item. We will be unable to accept the return of any item where there is evidence that these instructions have not been followed. In the interest of hygiene we do not offer refunds on any items if the hygiene seal has been removed or any tickets have been broken.