Returns & Exchanges Policy

Please note that the product cannot be exchanged or returned due to the nature of custom orders. Each order is specifically tailored to meet the individual customer's requirements.

We put great care and attention into fulfilling these unique requests, ensuring that the product meets the customer's exact specifications. Therefore, we are unable to accept returns or offer exchanges for custom-made items. We encourage customers to thoroughly review their order details before finalizing the purchase to ensure complete satisfaction. If you have any questions or concerns about your custom order, please don't hesitate to contact our customer support team, and we will be happy to assist you. Info@r9designs.com

What if I received a damaged or defective product?
We offer a 100% money-back guarantee on all of our products If your product is not 100% perfect we will offer you a full refund or replacement. We can ship you a new product at no additional cost to you. You can email our Customer Care team at any time at info@r9designs.com

Custom Made Orders
A client holds full responsibility for providing correct measurements to R9designs Team.